Refund Policy

Returns, Exchanges & Refunds

At Dualdi Print Shop, we make personalized products to your specifications. Please review your design, spelling, sizes, colors, quantities and uploaded files carefully before placing an order.

Personalized and made-to-order products

Because personalized and made-to-order products are produced specifically for you, we do not accept returns or exchanges for change of mind, incorrect size selection, or customer-provided design or spelling errors. This includes customized apparel and custom DTF transfers.

Damaged, defective or incorrect orders

If your item arrives damaged, has a manufacturing defect, or is different from what you ordered due to our error, please email design@dualdi.com as soon as possible with your order number, a description of the issue, and clear photographs. We will review the issue and, where appropriate, arrange a replacement, correction or refund at no additional cost.

Non-personalized items

For non-personalized products, please contact us within 30 days of delivery to request a return. Items must be unused, in their original condition and packaging. Contact us for authorization and return instructions before sending anything back. Return shipping costs for non-defective items are generally the customer's responsibility.

Refund processing

If a refund is approved, it will be issued to the original payment method. The time it takes to appear depends on your payment provider.

Order changes and cancellations

If you need to change or cancel an order, contact us immediately at design@dualdi.com. We will try to accommodate requests before production begins, but changes or cancellations may not be possible once a personalized order is in production.

Contact

For assistance with an order, email design@dualdi.com. Nothing in this policy limits rights that customers may have under applicable law.